Returns & Refunds
If you are not satisfied with your label order, you may return the unopened boxes
for a full refund. DeskTop Labels™ will work with you to make sure that you are
- The customer shall notify DeskTop Labels™ of a pending return within 30 days
of customer receipt of shipment. Returned boxes from the order must arrive at
DeskTop Labels™ no later than 5 business days past the 30 day return period.
- The customer may be eligible for other options such as merchandise exchange
or a credit on a future order in lieu of a refund. The customer will make the
final determination on the option.
- Credit will apply to unopened boxes returned to DeskTop Labels™.
- Customer's responsibility is to see that a good faith effort is made to make
sure that boxes sent back to DeskTop Labels™ remain in good condition while in
transit back to the DeskTop Labels™ facility.
- The customer is responsible for the initial shipping cost unless:
- DeskTop Labels™ will cover all normal ground shipping costs (UPS) if the order
or material was either inaccurate or defective.
- The customer may be responsible for partial cost of the difference between
ground and express service if expediting a replacement order becomes necessary.
We appreciate your business. We want you coming back so let us know what we
can do for you to make things right!